Store Policy
Customer Care
1. Customer Support Availability
Our customer service team is available to assist you with any questions or concerns you may have. You can reach us through the following methods:
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Email: pierreobusiness@gmail.com
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Phone: +1 508 815 7080
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Business Hours: Monday to Friday, 9 AM - 6 PM (EST)
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We aim to respond to all inquiries within 24 hours on business days. For urgent concerns, we recommend using our live chat feature or phone support.
2. Quality of Service
We are committed to providing knowledgeable, friendly, and efficient support. Our customer care team is well-trained in product knowledge and can assist with:
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Product recommendations tailored to your health goals
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Guidance on supplement usage and dosage
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Information on shipping, returns, and orders
Whether you have a question about our products or need help with your order, we’re here to provide reliable solutions.
3. Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you’re not fully satisfied with your purchase, our team will work diligently to resolve the issue. We offer:
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A 30-day satisfaction guarantee on all unopened products
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Easy return and exchange processes
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Prompt resolutions to product or shipping issues
Our goal is to make your experience as positive as possible, and we value your feedback to continually improve our service.
Privacy & Safety
Privacy and Safety Policy
We are committed to safeguarding your personal information and ensuring the safety of your data. We recognize the importance of your privacy and take serious measures to protect your information when you interact with our store. Below is a breakdown of how we protect your privacy and ensure your safety:
1. Collection of Personal Information
We collect only the information that is necessary to process your orders and provide a better shopping experience. The types of data we may collect include:
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Name and contact details (such as email, phone number, and shipping address)
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Payment information (such as credit card details)
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Preferences and purchase history
All collected information is securely stored and only accessible to authorized personnel.
2. Use of Personal Information
The information you provide is used strictly for the following purposes:
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Processing and fulfilling orders
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Sending you order confirmations and shipping updates
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Responding to customer service inquiries
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Providing product recommendations and special offers
We do not share, sell, or trade your personal information with third parties for marketing purposes. Your data is shared with third parties only when necessary for fulfilling your orders (e.g., shipping carriers).
3. Data Protection
We take the security of your data very seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure that your personal and payment information is transmitted securely. We also partner with PCI-compliant payment processors to safeguard your payment details.
Our internal security measures include:
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Strict access controls to your personal data
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Regular audits of our data security practices
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Up-to-date encryption technologies to protect sensitive information
4. Payment Security
We work with trusted and PCI-compliant payment processors to ensure that your payment information is handled with the highest level of security. Your credit card details are encrypted and never stored on our servers.
Additionally, we use fraud prevention tools to monitor and detect suspicious activities, protecting you from unauthorized transactions.
5. Cookie Policy
We use cookies to improve your browsing experience by personalizing content and ads and analyzing website traffic. Cookies help us remember your preferences and optimize the website for your convenience. You can disable cookies at any time in your browser settings, although this may affect certain functionalities of our site.
6. Customer Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections or updates to your information
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Request the deletion of your data from our systems (subject to legal requirements)
To exercise any of these rights, please contact our support team at pierreobusiness@gmail.com
7. Third-Party Links
Our website may contain links to external sites or services that are not operated by us. Please note that we are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those sites before sharing any personal information.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments